DOA and Terms
Shipping and DOA Guarantee
Reefco Aquariums
SANSONE PLAZA 319 RT. 22 EAST GREEN BROOK, NJ 08812
Email: info@reefcoaquariums.com
Phone # (908) 642-1966
SHIPPING:
WE SHIP TO CONTINENTAL US ONLY!
All Corals are shipped Next Day Air using UPS as the preferred carrier. Flat Rate Shipping will cost $30 for the Tri-State Area, $40 for the East Coast, $50 for the Midwest and $60 for the West Coast. This price includes shipping box, cooler, and heat or cold packs.
Free Shipping (Next Day Air) on Livestock orders that are $400.00 or More (Order must be livestock only to receive this promotion)
You MUST be present to sign for the package on the first delivery attempt, or the DOA Guarantee below becomes VOID.
IF YOU WANT TO ADD TO AN EXISTING ORDER THAT YOU HAVE ALREADY PAID SHIPPING ON, WE WILL REFUND THE ADDITIONAL SHIPPING CHARGES.
WE DO NOT CREDIT OR REFUND ANY SHIPPING COST OTHER THEN WHAT'S STATED ABOVE..
Shipping delays that result in live stock lost will not be covered under the Reefco Aquariums Guarantee. WE DO NOT CREDIT OR REFUND ANY SHIPPING COST.
Our minimum order size is $100. Must hit $100 to qualify for shipping.
Returns & DOA Guarantee:
We guarantee all of our items to arrive alive. If, for some reason, an item does not arrive alive, you must contact us via email, with detailed pictures of the item within one hour of the package's arrival. If you are not present to sign for the package on the first delivery attempt, this guarantee becomes void. If, in our opinion, the item is deemed to be deceased or defective, a credit will be applied to your account.
Refunds:
In the event a refund is approved for an intended purchase, the refund will be issued for the purchase price minus a 20% fee.
Shipping Day:
We ship with a delivery day of Tuesday, Wednesday, Thursday and Friday. Saturday delivery is NOT available.
We try to ship on everyones preferred shipping day when requested in the order notes but are not held accountable if we cannot ship on the preferred day. We will contact you and ship on the next suitable day for you.
Money-Back Guarantee Terms for Aquarium Service:
We are confident in the quality of our aquarium service and are pleased to offer a money-back guarantee for first-time clients.
-
Eligibility:
- This guarantee is applicable to first-time clients only.
- To be eligible, clients must notify us within 24 hours of the completion of the first-time aquarium service if they are dissatisfied.
-
Notification Process:
- Dissatisfaction must be communicated via email to [info@reefcoaquariums.com] within 48 hours of the service completion.
- The email should include the client's name, contact information, service date, and a detailed explanation of the reasons for dissatisfaction along with photos.
-
Assessment:
- Upon receiving the dissatisfaction notification, our team will review the concerns and, if necessary, schedule a follow-up visit to assess the aquarium and address any issues.
-
Refund Process:
- If, after the assessment, we determine that the service did not meet our quality standards, we will issue a full refund for the first-time aquarium service.
- Refunds will be processed within 14 days of the assessment.
-
Non-Refundable Situations:
- The money-back guarantee is not applicable in cases where the client has made changes to the aquarium setup or maintenance after our service.
- Damage caused by the client or external factors beyond our control is not covered under this guarantee.
-
Future Services:
- Clients who avail themselves of the money-back guarantee are welcome to provide feedback to help us improve our services. We may offer a discounted or complimentary follow-up service based on the feedback received.
-
-
By availing yourself of our first-time aquarium service, you agree to these terms and conditions.
-
